Privacy Policy

1. Introduction

Welcome to Neurons & Croissants ("we," "our," "us"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [neuronsandcroissants.com] and use our services.

2. Information We Collect

Personal Information You Provide:

When you sign up for our waitlist, enroll in a program, or contact us, we may collect:

• Name
• Email address
• Phone number (optional)
• Current CRS score (optional)
• Country of origin (optional)
• Professional background (optional)

Automatically Collected Information:

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

Information from Third Parties:

If you use our AI conversation practice tools or other integrated services, we may receive information from those platforms in accordance with their privacy policies.

3. How We Use Your Information

We use your information to:

• Provide and improve our French language instruction services
• Communicate with you about classes, schedules, and updates
• Process enrollments and payments
• Personalize your learning experience (e.g., generate custom flashcards)
• Track your progress toward NCLC 7
• Send marketing communications (you can opt out anytime)
• Comply with legal obligations
• Analyze website usage and improve user experience

4. How We Share Your Information

We may share your information with:

Service Providers:

• Payment processors (for tuition payments)
• Email service providers (for communications)
• AI conversation tools (for practice sessions)
• Analytics providers (Google Analytics, etc.)

Legal Requirements:

We may disclose your information if required by law or in response to valid legal requests.

Business Transfers:

If Neurons & Croissants is acquired or merged with another company, your information may be transferred as part of that transaction.

With Your Consent:

We may share your information for other purposes with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

• Active students: Data retained for duration of enrollment + 2 years
• Waitlist signups: Data retained for 1 year unless you opt out
• Former students: Data retained for 5 years for outcome tracking and testimonials (with consent)

You can request deletion of your data at any time by emailing privacy@neuronsandcroissants.com.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent at any time

To exercise these rights, contact us at: privacy@neuronsandcroissants.com

7. Security

We implement reasonable security measures to protect your personal information, including:

• Encryption of sensitive data (SSL/TLS)
• Secure payment processing
• Access controls and authentication
• Regular security audits

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending an email to registered users

13. Contact Us

If you have questions about this Privacy Policy, please contact us: